Home / Themes / Enterprise Software '24: Enterprise Workflow, ITSM & Automation Software

Enterprise Software '24: Enterprise Workflow, ITSM & Automation Software (open on stockthemes)

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Theme thesis · 3/5 sections · Tickers 5 with notes · 5 pending

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Bull / Bear Details has the investment thesis and bull/bear points. Overview is monitoring guidance (hiring, forums, second-order trends, search keywords, Google Trends, datasets).

Bull / Bear Details

Enterprise workflow, ITSM, and automation software are experiencing a structural demand shift driven by accelerating enterprise AI adoption for efficiency and d

Thesis

Enterprise workflow, ITSM, and automation software are experiencing a structural demand shift driven by accelerating enterprise AI adoption for efficiency and digital transformation. However, macroeconomic uncertainty and intense competition in a "noisy" AI landscape pose near-term execution and monetization risks.

Bull case

  • Enterprises are rapidly integrating AI into their workflows, leading to larger deal sizes and increased platform adoption. Companies like ServiceNow are seeing AI ACV exceed $1 billion, while UiPath reports AI in 18 of its top 20 deals, and OpenText's Aviator-integrated deals are 4x larger. This demonstrates a clear and quantifiable return on investment from AI-powered automation.

  • The market is prioritizing integrated platforms that can orchestrate complex, end-to-end business processes across deterministic automation, agentic AI, and human workflows. Vendors like ServiceNow and UiPath are differentiating by providing "AI control towers" and comprehensive platforms that offer intelligence, reliability, and cost-effectiveness, moving beyond individual task automation to broader enterprise reinvention.

  • In a variable macroeconomic environment, enterprises are intensely focused on operational efficiency and cost reduction. AI-powered workflow automation and ITSM solutions offer significant value by reducing manual effort (e.g., UiPath's coding agents reducing effort by nearly 60%), improving accuracy, and providing predictable outcomes and costs (e.g., Pega's design-time AI with no per-token charges). This ROI-driven demand underpins sustained investment in the theme.

Bear case

  • Persistent macroeconomic variability, geopolitical concerns, and fiscal policy uncertainties are leading to buyer hesitation, deal elongation, and a "freezing" of technology investments. This impacts demand predictability and sales cycles across the theme, as evidenced by prudent guidance from Atlassian and Pega's acknowledged slower-than-anticipated ACV growth due to market confusion around AI economics.

  • The rapidly evolving AI market is intensely competitive, with numerous providers ranging from agile AI-native startups to hyperscalers bundling AI and data tools. This "noisy" environment creates customer confusion and makes it challenging for vendors to clearly differentiate their offerings, potentially leading to pricing pressure and slower adoption despite unique architectural advantages.

  • While AI adoption is strong, there's a risk that the pace of widespread AI monetization and successful implementation across all enterprise initiatives may not meet aggressive market expectations. Customers still exhibit "AI anxiety" regarding consistent deployment and proving ROI at scale, and the significant change management required for large-scale AI integration could temper market enthusiasm or delay full value realization.

Overview

Hiring Trend Watchpoints

High-performing operators in this theme are expected to prioritize hiring in AI-related roles, particularly for AI agents, machine learning engineers, and data scientists, to further embed intelligence into their platforms. There will also be a strong focus on expanding sales capacity, especially for enterprise and vertical solutions, to capitalize on the growing demand for AI-driven automation. Companies like UiPath are shifting towards accelerating customer time to value with coding agents rather than solely increasing full-time equivalents (FTEs), indicating an internal drive for efficiency through automation. A strengthening theme would be confirmed by continued investment in R&D for AI and automation, coupled with strategic hiring in go-to-market functions. Conversely, signs of deterioration would include hiring freezes in core product development, significant reductions in sales force expansion, or a noticeable shift away from AI-centric roles.

Forum Watchlist

  • Reddit — r/ITSMHigh

    Discussions on new ITSM tools, AI integration in service desks, user challenges, and adoption trends.

  • Reddit — r/RPAHigh

    Conversations around new RPA capabilities, agentic AI, process mining, implementation best practices, and competitive comparisons.

  • Reddit — r/workflowautomationMedium

    Emerging trends in workflow design, low-code/no-code platforms, integration challenges, and enterprise use cases.

  • Industry Forum — Gartner Peer InsightsHigh

    Customer reviews, sentiment analysis, and comparative feedback on specific enterprise workflow and automation platforms.

  • Industry Forum — G2 CrowdHigh

    User reviews, satisfaction scores, and feature comparisons for leading software in ITSM, RPA, and business process automation.

Industry Publications

  • Gartner Research (gartner.com) — Leading analyst reports on AI software adoption, cloud infrastructure, intelligent automation market trends, vendor evaluations, and enterprise AI spending forecasts are crucial for monitoring this theme.
  • Forrester Research (forrester.com) — Provides in-depth analysis and market insights on enterprise software, AI, automation, digital transformation strategies, and vendor competitive landscapes relevant to workflow and ITSM.
  • IDC (idc.com) — Offers global market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets, including enterprise software, AI, and automation.
  • ZDNet (zdnet.com) — Delivers news, analysis, and reviews on enterprise technology, covering topics like cloud, AI, cybersecurity, and business applications, with a focus on practical business implications.
  • The Register (theregister.com) — An independent technology news publication focusing on enterprise IT, software development, and cybersecurity, with strong coverage of automation, AI, and IT service management developments.

Second Order Trends

Several second-order trends are emerging within this theme. The evolution of AI monetization and flexible consumption models, including outcome-based and use-case pricing, is gaining traction as companies like UiPath and Pega explore alternatives to traditional token-based costs. AI governance, trust, and compliance are becoming paramount, with OpenText and ServiceNow emphasizing the need for 'fiduciary-grade' AI built on secure, governed data. The concept of 'Agentic Systems of Action' is solidifying, moving beyond simple task automation to AI agents orchestrating complex, end-to-end business processes. There's also a narrative around the consolidation of collaboration stacks, as enterprises seek integrated platforms rather than disparate tools. Finally, a notable trend is the 'AI anxiety' or buyer uncertainty, where despite rapid AI innovation, customers are exhibiting caution and elongated sales cycles due to confusion around consistent implementation and proving ROI.

Search Keywords Brand Product

  • Now Platform
  • Jira Service Management
  • UiPath Platform
  • Pega Infinity
  • OpenText Aviator
  • Freshservice
  • kintone
  • NewgenONE
  • Serviceware ESM
  • Rovo AI
  • Teamwork Collection
  • Service Collection
  • Pega Blueprint
  • Infinity Studio
  • Maestro
  • Carbonite
  • Webroot
  • Jira Align
  • enterprise workflow automation
  • IT service management software
  • ITSM automation
  • business process automation
  • AI workflow orchestration
  • low-code automation
  • service management software
  • robotic process automation
  • agentic AI enterprise

Search Keywords Policy Regulatory

  • AI regulation
  • data privacy AI compliance
  • responsible AI governance
  • AI ethics enterprise
  • EU AI Act
  • Colorado AI Act
  • data governance
  • regulatory compliance
  • IP protection

Search Keywords Event Phrases

  • UiPath Investor Day
  • FUSION conference
  • Team '26 Europe
  • PegaWorld

Google Trend Product Category Intent

• workflow automation software • ITSM solutions • RPA software • low-code platform • AI business process automation • enterprise service management

Google Trend Consumer Intent

• business process improvement • digital transformation tools • automate office tasks

Google Trend Macro Policy Terms

• AI ethics guidelines • data governance best practices • enterprise AI security

Economic Data Watch

1. FRED (Federal Reserve Economic Data) — National Income and Product Accounts (NIPA)

Not in registryaccess=api

Metric/field Private Fixed Investment: Nonresidential: Intellectual Property Products: Software (B985RC1Q027SBEA)

Cadence quarterly

Why it matters This metric directly reflects business investment in software, a core driver for the Enterprise Software theme. Increased investment signals strong demand for workflow, ITSM, and automation solutions as businesses modernize and enhance their digital capabilities.

Signal to watch Sustained or accelerating growth indicates a healthy demand environment for enterprise software.

Confidence: high

2. FRED (Federal Reserve Economic Data) — Gross Domestic Product (GDP)

Not in registryaccess=api

Metric/field Real Gross Domestic Product (GDPC1)

Cadence quarterly

Why it matters Overall economic health, as measured by Real GDP, significantly influences enterprise spending on software. A strong economy typically leads to higher corporate profits and increased willingness to invest in productivity-enhancing tools like automation and workflow software.

Signal to watch Consistent positive growth or acceleration in Real GDP suggests a favorable macroeconomic backdrop for enterprise software investments.

Confidence: high

3. FRED (Federal Reserve Economic Data) — Labor Force Statistics

Not in registryaccess=api

Metric/field Unemployment Rate (UNRATE)

Cadence monthly

Why it matters A low unemployment rate often indicates a tight labor market, which can drive businesses to invest more in automation and workflow software to improve efficiency, reduce reliance on manual labor, and address talent shortages.

Signal to watch A persistently low or decreasing unemployment rate signals a strong incentive for businesses to adopt automation solutions.

Confidence: high

4. FRED (Federal Reserve Economic Data) — ISM Manufacturing PMI

Not in registryaccess=api

Metric/field ISM Manufacturing PMI (NAPM)

Cadence monthly

Why it matters The ISM Manufacturing PMI reflects business sentiment and activity in the manufacturing sector, a significant adopter of enterprise software and automation for operational efficiency and supply chain management.

Signal to watch A PMI consistently above 50 (indicating expansion) or an increasing trend suggests robust industrial activity and potential for software investment.

Confidence: medium

5. FRED (Federal Reserve Economic Data) — ISM Services PMI

Not in registryaccess=api

Metric/field ISM Services PMI (PMISMI)

Cadence monthly

Why it matters The ISM Services PMI indicates business conditions in the non-manufacturing sector, which is highly relevant for ITSM and broader enterprise workflow automation solutions. Strong services sector growth drives demand for efficient back-office and customer-facing processes.

Signal to watch A PMI consistently above 50 or an upward trend signifies healthy service sector growth and increased potential for enterprise software adoption.

Confidence: medium

Free Alt Data Watch

1. Google Trends — Search Interest

Not in registry

Metric/field Search interest for 'enterprise automation' (Worldwide, Past 90 days, Web Search)

Cadence daily

Why it matters This metric indicates general public and business interest in the core concept of the theme, reflecting growing awareness and potential demand for enterprise automation solutions. Increased search volume can precede increased adoption.

Signal to watch Sustained or increasing search interest suggests growing market awareness and potential demand for automation software.

Confidence: high

2. Google Trends — Search Interest

Not in registry

Metric/field Search interest for 'IT Service Management' (Worldwide, Past 90 days, Web Search)

Cadence daily

Why it matters Tracks specific interest in IT Service Management, a key component of the theme. Rising interest indicates that organizations are actively seeking solutions to optimize their IT operations and service delivery.

Signal to watch An upward trend in search interest points to increasing organizational focus on improving ITSM capabilities.

Confidence: high

3. USASpending.gov — Federal Contract Awards

Not in registryaccess=api

Metric/field Number of federal contract awards for 'workflow automation software' (product_or_service_description, award_amount)

Cadence daily

Why it matters Government spending on workflow automation software provides a tangible, public indicator of institutional adoption and investment in the theme's core technologies. It can signal broader market trends.

Signal to watch An increasing number or value of contract awards suggests growing public sector investment in automation.

Confidence: medium

4. Indeed/Glassdoor (via public trend data) — Job Postings

Not in registry

Metric/field Monthly job posting volume for 'RPA Developer' (global)

Cadence monthly

Why it matters The demand for RPA developers directly reflects the adoption and implementation of Robotic Process Automation solutions by enterprises. A rising trend indicates active investment in building out automation capabilities.

Signal to watch Increasing job postings for RPA developers signal strong enterprise investment and implementation of automation technologies.

Confidence: high

5. GitHub Trending Repositories — Open-Source Project Activity

Not in registry

Metric/field Daily count of trending repositories tagged 'low-code' or 'no-code'

Cadence daily

Why it matters Low-code and no-code development are integral to several theme members (e.g., Appian, Cybozu, UiPath). Tracking trending open-source projects indicates developer interest, innovation, and potential for broader adoption of these platforms.

Signal to watch A rising number of trending low-code/no-code repositories indicates increasing developer engagement and innovation in this space.

Confidence: medium

Paid Alt Data Watch

1. Apptio (or similar IT Financial Management platform) — IT Spend Analysis

Not in registry

Metric/field Total enterprise spend on 'Workflow Automation Software' (YoY growth)

Cadence monthly/quarterly

Why it matters Provides direct, granular insight into actual enterprise investment in the theme's core software category. This data can reveal spending patterns, budget allocations, and growth rates that are not publicly disclosed.

Signal to watch Accelerating YoY growth in enterprise spend on workflow automation software indicates strong market demand and adoption.

Confidence: high

2. Thinknum (or similar job posting aggregator) — Job Postings Data

Matched (medium)engine_advertising_brand_tracking · access=file · map_only

Metric/field Monthly job posting volume for 'AI Automation Engineer' (by company, 30-day growth)

Cadence irregular

Why it matters Tracks specific demand for AI automation skills, which are crucial for the theme's AI-driven platforms. Monitoring job postings by theme constituents and their target customers can signal hiring trends and investment in AI capabilities.

Signal to watch Consistent growth in job postings for AI Automation Engineers suggests increasing investment in AI-driven automation across enterprises.

Confidence: high

3. G2 Crowd / Capterra (or similar software review platforms) — User Reviews and Ratings

Not in registry

Metric/field Average user rating for 'ServiceNow ITSM' (overall rating, number of reviews)

Cadence monthly/quarterly

Why it matters ServiceNow is a defining enterprise workflow and ITSM platform. User reviews and ratings provide real-time sentiment and adoption insights, indicating customer satisfaction and the perceived value of a leading theme member's core product.

Signal to watch Sustained high average ratings and increasing review volume indicate strong product satisfaction and market traction.

Confidence: medium

4. IDC / Gartner (or similar industry research firms) — IT Spending Forecasts

Matchedgartner_it_spending_market_forecasts · access=file · map_only

Metric/field Worldwide Enterprise Software Spending Forecast (YoY growth, by segment: Automation, ITSM)

Cadence irregular

Why it matters Analyst forecasts provide a forward-looking view of the broader enterprise software market, including specific segments relevant to the theme. These reports offer critical context on market size, growth drivers, and competitive landscapes.

Signal to watch Upward revisions in spending forecasts for automation and ITSM segments signal a strengthening market outlook.

Confidence: high

5. Similarweb Pro (or similar web analytics platform) — Website Traffic Analytics

Matchedsimilarweb_website_traffic_engagement · access=file · map_only

Metric/field Monthly total visits to 'uipath.com' (YoY growth)

Cadence irregular

Why it matters UiPath is a pure-play enterprise automation exposure. Website traffic and engagement metrics can serve as a proxy for market interest, brand visibility, and potential customer acquisition trends for a key theme constituent.

Signal to watch Consistent YoY growth in website traffic suggests increasing interest and potential demand for UiPath's automation platform.

Confidence: medium

Prediction Market Watch

1. Will the United States agree to or announce the establishment of a national AI regulator before Jan 1, 2027?

Kalshi · Confidence: high

Not in registryaccess=api

Market https://kalshi.com/markets/KXUSAIREGULATOR-28JAN01-27JAN01

Why it matters The establishment of a national AI regulator would introduce new compliance requirements, affect product development, and influence the cost of doing business for enterprise AI/automation software providers like ServiceNow, UiPath, and Pegasystems. This directly impacts the 'sector regulation' theme driver, potentially leading to increased R&D and operational expenses for compliance, or creating new market opportunities for AI governance solutions.

Series key pm_us_national_ai_regulator

2. Will the U.S. enact an AI 'kill-switch' law before Jan 1, 2028?

Kalshi · Confidence: high

Not in registryaccess=api

Market https://kalshi.com/markets/ai

Why it matters Legislation imposing a 'duty of care' or 'kill-switch' mechanisms for AI systems would directly impact the development, deployment, and operational practices of enterprise AI/automation software. This could lead to significant compliance costs, necessitate changes in product features to meet safety standards, and increase demand for robust AI governance and risk management solutions among theme constituents, thereby materially affecting their stock prices.

Series key pm_us_ai_kill_switch_law

3. Will a federal AI Safety Bill be signed into law by Dec. 31, 2026?

Polymarket · Confidence: high

Not in registryaccess=api

Market https://polymarket.com/markets/ai-regulation

Why it matters A federal AI Safety Bill would likely introduce mandatory testing standards, independent assessments, cybersecurity protections, and incident-reporting requirements for advanced AI systems. These regulations would directly affect the operations and product offerings of enterprise AI/automation software providers, driving demand for compliance features and potentially increasing development costs, thus having a material impact on their stock performance.

Series key pm_us_federal_ai_safety_bill

Theme Plain English
This theme focuses on companies providing software that automates and optimizes critical business processes, IT service management (ITSM), and broader enterprise workflows. These platforms leverage AI, robotic process automation (RPA), low-code development, and process orchestration to enhance efficiency, streamline operations, and improve service delivery across various departments, from IT and customer service to HR and legal.
Upcoming Catalysts6 rows
Catalyst IDEstimated TimingEstimated Date StartEstimated Date EndCatalystWhy It MattersTicker Or Theme SpecificTranscript DateSource TypeCatalyst Source
NOW_330b8d99by the end of 20262026-10-012026-12-31Achievement of ServiceNow's updated 2026 AI Annual Contract Value (ACV) target of $1.5 billion, tracking ahead of the initial target.Exceeding this raised target would signal strong adoption and successful monetization of ServiceNow's AI offerings, reinforcing the bullish investment case for its AI-native platform.Ticker2026-07-22earnings_transcriptNOW (ticker)
NOW_37f03749very shortly, soon will be GA, in the weeks to come2026-07-232026-10-23General Availability (GA) launch of a new AI-native conversational service desk experience product, which is the first of many net new AI native products.This new product-led motion expands ServiceNow's total addressable market (TAM) to the Fortune 500,000, potentially driving significant new customer acquisition and revenue growth from AI-native offerings.Ticker2026-07-22earnings_transcriptNOW (ticker)
NOW_e6ce8e31complete this cycle of 2026 and start 20272026-10-012026-12-31Completion of headcount rationalization post-acquisitions (Moveworks, Vesa, Armis) to pre-acquisition levels.This indicates successful integration and cost discipline, expected to drive operating and free cash flow margin expansion, reinforcing the company's financial strength and commitment to the 'Rule of 60' target.Ticker2026-07-22earnings_transcriptNOW (ticker)
TEAM_bd76166dOctober2026-10-062026-10-08Atlassian's Team '26 Europe conference in Amsterdam. Management indicated that further improvements related to the Teamwork Graph and AI will be showcased.This event is expected to reveal new product innovations and enhancements, particularly around AI and the Teamwork Graph, which are key drivers for customer adoption, expansion, and monetization of Atlassian's platform.Ticker2026-08-06earnings_transcriptTEAM (ticker)
OTEX_4f63f38cearly calendar year 20272027-01-012027-03-31Open Text plans to share the outcome of its end-to-end enterprise assessment and its multiyear strategic plan.This plan will define the company's long-term growth strategy and financial model, providing crucial clarity on future performance and shareholder value creation.Ticker2026-08-06earnings_transcriptOTEX (ticker)
OTEX_a43b6ea9by the end of fiscal quarter FY '272027-06-012027-06-30Open Text expects to complete the hiring of over 300 new quota-carrying sales colleagues worldwide.This significant investment in direct sales capacity is a key action to drive core revenue growth and expand market reach, contributing to fiscal 2027 growth targets.Ticker2026-08-06earnings_transcriptOTEX (ticker)

News

1 story tagged to this theme — Narrative Radar (NewsAPI.ai) and TimBot picks.

September 2026

Constituents

  • NOWT2
    — ServiceNow, Inc.
  • — Open Text Corporation
  • — UiPath Inc.
  • — Pegasystems Inc.
  • — Atlassian Corporation
  • 4776.TT3
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  • APPNT3
    · no notes yet
  • FRSHT3
    · no notes yet
  • NEWGEN.NSET3
    · no notes yet
  • SJJ.XETRAT3
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